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How can I check the status of my order or shipment?
You can follow your order by following the link in the DHL confirmation e-mail.
How can I use my coupon / discount coupon?
With a coupon you can get a discount when you buy products in the online store. Find out how to apply a discount:
Please note that the coupon:
Where can I change my shipping address?
You can change your shipping address during your order, as follows:
What should I do if I receive a faulty or incorrect item?
Iswari sells only items in perfect condition, so if, exceptionally, you receive a defective product, you must contact the customer service of the online store, via the e-mail address [email protected] or by filling out the form in the area reserved for customer.
If you accidentally receive a product that you have not ordered or if you miss your order, please contact our online store customer service.
I want to cancel or change my order, how do I do it?
As your purchase will be prepared as soon as possible for shipping, please contact our customer service as soon as possible to cancel or make changes to your order. Unfortunately, we will not be able to add items to an existing order, so please submit a new order for any additional items.
How can I submit a business partnership proposal with Iswari?
To send a partnership proposal with Iswari, send an email to [email protected].
If I have questions about the product or how to use it, how can I ask?
In each product you can find information on the ingredients that compose it, health benefits, tips for use and recipes in which you can apply the product in question. On the other hand, you can also access the "Health" page at the top of the site and select the topic related to your needs.
Please note that for billing reasons credits can only be used on purchases over €10 + shipping costs (this is the minimum amount to be paid) - everything else can be discounted.
Credits cannot be used at the same time as discount codes.
Birthday voucher credits are valid for 3 months.