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Iswari SuperFood

Privacy Policy | Iswari ©

This website is managed by Iswari, a brand of Alma & Valor Lda, with company identification number 509291457 and based in Estrada de Miraventos, Lote 4B, 2900-501 Setúbal.

At Iswari, we have an important responsibility and we are committed to safeguarding the security of our site and protecting the data of our customers and visitors. Consequently, by providing personal data to Iswari and / or through the website www.iswari.com, the user authorizes his personal data to be used and processed by Iswari according to the terms and conditions described below.


1. Scope of the Privacy Policy

Iswari is committed to maintaining the privacy and confidentiality of all information provided by the user. This Privacy Policy establishes the measures taken by Iswari regarding the personal data of the user, or, of the Customer collected directly through the website www.iswari.com, in accordance with the Personal Data Protection Law and any other applicable legislation, both at national level and at the community level. The term "Personal Data" refers to all personal information provided by the user or by the Customer.


2. Receiving data

We at Iswari collect the name, telephone number, postal address, e-mail address, information on the delivery address and payment details. The collection of this data will enable Iswari to process orders, notify important changes to the site's features. And periodically send e-mails and information on products and services, campaigns, promotions and special offers.

If the customer does not wish to be contacted for these purposes, it is possible to unsubscribe from the newsletter in their personal account.

Iswari is committed to protecting customer data and not making it available to third parties.


3. Updates of information

In accordance with the law on personal data protection, all users have the right to access, update, correct or delete their personal data. Whenever you want to do it, please contact us.

If the customer wishes to verify, update or rectify the data he/her has sent to Iswari, he/her can do it in his personal account.


4. Links to third-party sites

The www.iswari.com website may contain links to third-party sites which, in our opinion, may contain useful information. The privacy policy presented here does not apply to these sites; therefore, Iswari does not control these sites and assumes no responsibility for their privacy policy and the processing of personal data. We encourage you to contact them directly for information on their privacy policies, confidentiality agreements and data collection / distribution procedures.


5. Cookies

5.1. What are Cookies?

"Cookies" are small software tags that are stored on your computer by your browser, keeping only information about your preferences, and as such do not include your personal data.


5.2. Why we use cookies

In order to provide a more personalised service and to improve the performance and user experience, our website www.iswari.com uses cookies. Cookies are used to help determine the usefulness, interest and number of times our website is accessed, allowing for faster and more efficient browsing by eliminating the need to repeatedly enter the same information.

Among the various reasons why we use cookies, the most relevant are: to show advertisements that are more relevant to you, based on your preferences; to obtain statistical data about visits to the site and specific pages; and for user security reasons.


5.3. What types of cookies we use

In terms of the type of cookies we use, we have:

Essential - they allow you to browse the site and use its features. Without these cookies we cannot proceed with processing your order.

Non-essential, functionality or performance cookies - these collect information about how you use the site to improve its functionality. They allow us to see which areas are of most interest to the customer and measure the effectiveness of promotional campaigns. This allows Iswari to understand which products and promotions best suit the customer's interests and needs, which it does by: compiling statistics based on the customer's non-individualised behaviour and consequent use of the site; measuring the effectiveness of advertising campaigns; consequent improvements in navigation, etc., with the sole purpose of improving the site's performance and responsiveness. For this reason, performance cookies provided by authorised third parties are also used, with the limitation of the purposes indicated here.

Analytics - used in an anonymous way for statistical purposes and to improve the functioning of the site, without any collection of personal information. They allow us to highlight items that may be of interest to customers or visitors, monitor site performance, determine the most effective method of linking pages, or even explain why some pages are receiving error messages.

In terms of duration, there are two groups of cookies that we use:

Persistent - these are cookies that are stored in the browser of your access device (PC, mobile phone and tablet) and are used each time you visit our website again. They are generally used to target your browsing interests, allowing us to provide a more personalised service. Some of these cookies are provided by authorised third parties, however, limited to the following purposes: campaign and product presentation - considered to be of interest to the customer; retargeting - advertising Iswari products on partner websites or social networks, without storing any personal data or user profiles, thus not implying the transmission of any personal data to third parties as the advertising is completely anonymous.

Session - temporary cookies that remain in the cookie file of your browser until you leave the website. The information obtained from these cookies is used to analyse web traffic patterns, allowing us to identify problems and provide a better browsing experience. Some session cookies may also provide additional security.


  • Cookies used by Iswari:

They remain in the used browser only for the duration of the session and are also deactivated if a period of approximately 20 seconds of inactivity is detected. Regardless of the duration of the session, the user can always deactivate these cookies by managing the respective settings of the browser used.


  • Strictly necessary:

Name of the Cookie

Provider

Purpose

Type

Duration


 

iswari_session     

 

 

Iswari

 


Used to store cart data and user authentication.


   

 


HTTP        

 


2h                                                        


 

cookies-accepted

 


Iswari

 


Controls whether to show or omit the website's cookie information bar.



 


HTTP

 


6 months


 

_rm

 


Iswari

 


Created when the "stay logged in" option is selected when you log in. Does not store personal information such as user name or password. This information is deleted when you log out.


 


HTTP

 


30 days


 

__redir

 


Iswari

 


Created every time there is a redirect on the website, it avoids redirects to the same page.


 


HTTP

 


3 sec.


 

__rrid

 


Iswari

 


Tracks visits and page views anonymously.



 


HTTP

 


10 sec.




selected_elem




 



Iswari




Saves data on actions that require access to the session.


 



HTTP

 



Session


  • Cookie di terze parti:

Name of the Cookie

Provider

Purpose

Type

Duration

_ga, _ga_<container-id>, _gat, __utma, __utmb, __utmz

Google

Analytics

Helps to understand how visitors interact with the website by providing information about the areas visited, the time spent and the type of problems encountered, such as error messages. Helps to improve the performance and operation of the website.

HTTP

determined by the provider

SID, LOGIN_INFO, PREF, SSID, HSID, VISITOR_INFO1_LIVE

Youtube

It stores user preferences and some contain enough information to be tracked.

HTTP

determined by the provider

_hjAbsoluteSessionInProgress

Hotjar

It helps to understand user behaviour on the site in order to improve the user experience.

HTTP

determined by the provider

_fbp

Facebook

Advertising on Facebook or digital platforms using Facebook Advertising.

HTTP

determined by the provider



Google Analytics

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=pt-pt

Facebook

https://www.facebook.com/about/privacy

Hotjar

https://www.hotjar.com/legal/policies/privacy/



5.4. How do I manage cookies? 

Please ensure that your computer, smartphone or tablet reflects your preferences regarding the acceptance of cookies. You can set your browser to warn you before accepting a cookie or you can choose to decline it. If you do so, be aware that you may not be able to use other features that require registration or collection of information. 

For more information on how to disable cookies go to the Help menu of your browser (e.g. Internet Explorer, Firefox, Chrome, Safari). Accepting cookies is not required to access many areas of the website. Please note, however, that cookie preferences are unique to each device and each will need to be configured according to your preferences.

Newsletters and other communications may, for statistical purposes, contain information about whether they are opened and clicks on links within them. However, the customer is always granted the right to refuse to receive the newsletter or e-mail communication at any time by means of an option specifically made available for this purpose and mentioned therein.

Iswari may or may not send email messages, in the form of newsletters, as part of general or customer-targeted promotional campaigns. Such communications shall only be issued after confirmation that the customer has given his express and unequivocal consent and that he has been informed of his right to cancel, at any time, the permissions granted for such purposes. The customer may, at any time, check which permissions have been granted in the context of the processing of personal data in the "Notifications" tab of his Customer Area (Account).

The processing of personal data in the context of personalised communications is carried out in strict compliance with the GDPR, both by Iswari employees and by third parties to whom such data is passed on in order to carry out the services required to implement the promotional campaigns.

Certain links on this site redirect the customer to external sites that are partners of Iswari. By clicking on these links, the visitor will leave the Iswari website. As it is not possible to have any control over these sites, Iswari shall have no responsibility for any content made available on them. Browsing and use of any platform, owned by Iswari or one of its partners will constitute acceptance of the conditions of use of the same in the terms specifically determined for this purpose.


5.5. Update of the legal notice 

Iswari reserves the right to make changes or corrections to this cookie policy. Please check this page regularly to review the information and check for updates. 


This notification was updated in July 2021. 


© 2021 Iswari. All rights reserved.


6. Updates to the Privacy Policy

We are constantly improving our means and adding new features to the www.iswari.com website and to existing services. Therefore, due to these constant changes and improvements and to the evolution of the technology itself, our data processing practices can also change. Whenever any changes are made to this Privacy Policy, Iswari will endeavor to notify the changes to the user or to the Customer, as well as to the responsible local authority, in the cases required by law.

In cases not required by law, this policy may be changed without notice.


7. Errors

The information on this site may contain technical and/or typographical errors.


8. Clarifications

In case of doubt about this policy or about the services provided, the user can contact Iswari at the customer service directly ([email protected]).


9. Notices, changes and cancellations of services

Iswari can send notifications to users via e-mail, regular mail or news on their website. Iswari reserves the right to modify, suspend or terminate any service at any time. Iswari can also modify these terms at any time by publishing the modifications on this website.


10. Intellectual property rights

All contents of this site are an exclusive property of Iswari: texts, images or any other information that does not come from third parties. In this way, they are protected by the copyright code. Iswari reserves the right at any time to make changes to this content and is not obliged to communicate it to users in advance.